Mattress Warranty

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10 Year Limited Warranty

Natura Sleep USA warrants your new mattress set to be free from defects in materials and workmanship for 1O years from the original date of purchase. This warranty extends only to the original purchaser. Should this mattress set fail during the warranty period, Natura Sleep USA, at its option, will replace or repair the mattress or foundation at no charge other than transportation costs. Natura Sleep USA reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.

To qualify for this warranty, the original purchaser must present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be free of stains, soiling and tears so please use appropriate mattress protection.

Your Natura mattress has been designed to work with a firm, non-spring foundation platform or adjustable base. Use of other foundations or box springs will void your Natura warranty. You may be required to provide proof as to the quality of foundation you are using.

In the first several months you may notice the development of a body signature in the surface of your mattress. This is a normal occurence and indicates that the cushion layers in the topper are conforming to the natural contours of your body.

Normal body signatures are not a suggestion of structural failure. On king size mattresses a slight ridge down the middle is common since this area is not generally used and padding layers aren’t compressed. Rotating your mattress head to foot every three to four months will minimize the appearance of body signatures. Natura is not liable for incidental or consequential damages arising through the use of this product.

When returning any Natura Products, the Purchaser assumes responsibility for insuring the product(s) returned, and assumes the risk of loss during shipment, unless otherwise arranged by Natura Sleep USA.

All returns must have a Return Authorization number on all packages.

Please contact us at warranty@naturasleepusa.com or

1-800-243-8834 for warranty issues or questions regarding your Natura Sleep products. We will immediately register any request for service and ensure that your problem is addressed as quickly as possible.

The warranty does not apply to:

  • Normal body signatures of 1½” deep or less
  • Comfort preference
  • Cover (fabric) •
  • Stains or soil
  • Burns
  • The covers of floor models or models sold “as is”

* The mattress cover is warranted for one (1) year against structural defects in the material or workmanship. Loose threads, pilling, normal body contouring, and stretching of fabrics are considered cosmetic flaws and are not covered.

NO WARRANTY is extended to:

Damage resulting from negligence, misuse or accidents. Normal wool compression. Damage incurred as a result of the customer transporting the product.