FAQs

How do I care for my Natura mattress?

We recommend that you rotate your mattress every 2-3 months, which will help to increase its longevity. Keep your mattress clean and use a mattress pad.

Do you deliver to my area?

We currently ship within the continental US. Unfortunately, we do not deliver internationally, or to Alaska and Hawaii.

What are the dimensions of Natura Mattresses?


Twin mattress 39″ wide x 75″ long
Twin extra-long mattress 39″ wide x 80″ long
Full size bed / Double mattress 54″ wide x 75″ long
Queen mattress 60″ wide x 80″ long
King mattress 76″ wide x 80″ long
California King mattress 72″ wide x 84″ long

 

Ordering the correct size and thickness of the mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses.

What if I have questions about your products?

We are happy to answer your call. Please call 1-800-243-8834 to speak with one of our Experts.

Do Natura Mattresses come with Certifications?

Yes components in our mattresses are Certi Pur Certified, Oeko Tek Certified and GOT’s Certified.

Does Natura make Bedding Accessories?

Yes we carry a complete line of pillows, mattress protectors, comforters and mattress toppers to complete your sleep environment.

Do I need a mattress protector with my Natura Mattress?

It is highly recommended you protect your mattress with a mattress protector. A soiled or stained mattress will void your warranty and Natura has many mattress protector options available to choose from.

Where can I find a store that carries Natura?

We have a growing network of retail dealers across the U.S. Just enter your Zip Code in the search box, click Find A Dealer, and our state-by- state text listings will appear. Each listing includes the store’s name, address, and contact information.

What is the depth of body impression for a warranty claim?

Anything beyond 1.5” is considered a defect.

What doesn’t the warranty cover?

  • Normal body signatures of 1 ½’ or less
  • Comfort Preference
  • Cover/Fabric
  • Stains or Soil
  • Burns
  • Floor Samples sold “As Is”

What does the warranty cover?

Natura Sleep USA warrants your new mattress set to be free from defects in materials and workmanship for 10 years from the original date of purchase.

What is the length of warranty?

It is a 10-year non prorated warranty.

Are they lifestyle base friendly?

Yes.

Can Natura mattresses go on slatted or platform foundations?

Yes, providing the slats are no more than 2” apart.

What are the heights of high and low profile foundations?

You have the option of a high profile foundation which is 9” or a low profile which is 5”.

What are the different options for boxsprings?

We offer our standard wood foundation with Natura Spring and Natura Renew. We offer our upgraded XL Foundation with Natura Latex. In addition to Twin/TXL/Full/FXL/Queen/King sizes we also can make queen split and full split boxsprings.

What sizes are available?

Natura Spring and Natura Renew-Twin/TXL/Full/Queen/King/California King -Natura Latex-Twin/TXL/Full/Queen/King