10 Year Limited Mattress Warranty
Natura Sleep USA warrants your new mattress set to be free from defects in materials and workmanship for 1O years from the original date of purchase. This warranty extends only to the original purchaser. Should this mattress set fail during the warranty period, Natura Sleep USA, at its option, will replace or repair the mattress or foundation at no charge other than transportation costs. Natura Sleep USA reserves the right to substitute materials or models of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.
To qualify for this warranty, the original purchaser must present proof of purchase for validation, and the law label and trade labels on the defective product must be intact. The mattress set must also be free of stains, soiling and tears so please use appropriate mattress protection.
Your Natura mattress has been designed to work with a firm, non-spring foundation platform or adjustable base. Use of other foundations or box springs will void your Natura warranty. You may be required to provide proof as to the quality of foundation you are using.
In the first several months you may notice the development of a body signature in the surface of your mattress. This is a normal occurence and indicates that the cushion layers in the topper are conforming to the natural contours of your body.
Normal body signatures are not a suggestion of structural failure. On king size mattresses a slight ridge down the middle is common since this area is not generally used and padding layers aren’t compressed. Rotating your mattress head to foot every three to four months will minimize the appearance of body signatures. Natura is not liable for incidental or consequential damages arising through the use of this product.
5 Year Bedding Warranty
The Natura bedding Warranty covers defects in workmanship only on on Pillows, Duvets/Comforters and Pillow Mattresses/Toppers.
During the term of this warranty, Natura World Inc. will, at its option, replace or repair any defective parts of the Natura Sleep System purchased under this warranty, at no additional charge, with the exception of shipping charges.
When returning any Natura Products, the Purchaser assumes responsibility for all shipping charges and is responsible for insuring the product(s) returned, and assumes the risk of loss during shipment, unless otherwise arranged by Natura World Inc.
When returning any Natura Products, the Purchaser assumes responsibility for insuring the product(s) returned, and assumes the risk of loss during shipment, unless otherwise arranged by Natura Sleep USA.
All returns must have a Return Authorization Number on all packages.
Call 1-866-533-1151 or firstname.lastname@example.org to be given an RA Number.
We will immediately register any request for service and ensure that your problem is rectified as quickly as possible.