What is your return and exchange policy for sleep accessories?
Pillows, Mattress Protectors or other Bedding Products:
Opened bedding items such as pillows, mattress overlays, pillow covers, mattress covers and any other item related to bedding are non-returnable. Unopened, unused pillows and bedding may be returned within 30 days of delivery. They will, however, incur a 20% restocking fee and the customer is responsible for the return shipping charges.
If after opening your box or boxes you discover a defective or damaged product, please call customer service immediately after delivery. We will then make the arrangements to ship a replacement item.
How do I care for my Natura mattress?
We recommend that you rotate your mattress every 2-3 months, which will help to increase its longevity. Keep your mattress clean and use a mattress pad.
Do you deliver to my area?
We currently ship within the continental US. Unfortunately, we do not deliver internationally, or to Alaska and Hawaii.
What are the dimensions of Natura Mattresses?
|Twin mattress||39″ wide x 75″ long|
|Twin extra-long mattress||39″ wide x 80″ long|
|Full size bed / Double mattress||54″ wide x 75″ long|
|Queen mattress||60″ wide x 80″ long|
|King mattress||76″ wide x 80″ long|
|California King mattress||72″ wide x 84″ long|
Ordering the correct size and thickness of the mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses.
What if I have questions about your products?
We are happy to answer your call. Please call 1-800-243-8834 to speak with one of our Experts.
Do Natura Mattresses come with Certifications?
Yes components in our mattresses are Certi Pur Certified, Oeko Tek Certified and GOT’s Certified.
Do I need a mattress protector with my Natura Mattress?
It is highly recommended you protect your mattress with a mattress protector. A soiled or stained mattress will void your warranty.
Where can I find a store that carries Natura?
We have a growing network of retail dealers across the U.S. Just enter your Zip Code in the search box, click Find A Dealer, and our state-by- state text listings will appear. Each listing includes the store’s name, address, and contact information.
What is the depth of body impression for a warranty claim?
Anything beyond 1.5” is considered a defect.
What doesn’t the warranty cover?
- Normal body signatures of 1 ½’ or less
- Comfort Preference
- Stains or Soil
- Floor Samples sold “As Is”
What does the warranty cover?
Natura Sleep USA warrants your new mattress set to be free from defects in materials and workmanship for 10 years from the original date of purchase.
What is the length of warranty?
It is a 10-year non prorated warranty.
Are they lifestyle base friendly?
Can Natura mattresses go on slatted or platform foundations?
Yes, providing the slats are no more than 2” apart.
What are the heights of high and low profile foundations?
You have the option of a high profile foundation which is 9” or a low profile which is 5”.
What are the different options for boxsprings?
We offer our standard wood foundation with Natura Spring and Natura Renew. We offer our upgraded XL Foundation with Natura Latex. In addition to Twin/TXL/Full/FXL/Queen/King sizes we also can make queen split and full split boxsprings.
What sizes are available?
Natura Spring and Natura Renew-Twin/TXL/Full/Queen/King/California King -Natura Latex-Twin/TXL/Full/Queen/King